Description
Annual subscription for TeamViewer Assist AR Lite (TeamViewer Pilot)
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3D Annotations When using Assist AR Lite, the expert sees what the technician on-site sees through their smartphone camera or smartglasses. Then, using advanced 3D object tracking, the expert can “mark” the display with arrows, notes, and highlights that make it easy for the user to follow along with the expert’s instructions. And the notes “stick” to the referenced real-world objects, even if the camera moves away. |
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Advanced Object Tracking TeamViewer Assist AR Lite is built on top of two platforms: the Apple ARKit and Google ARCore. In fact, it was one of the first apps to apply the new LIDAR scanner, included in the new iPad Pro by Apple. This technology, typically found in self-driving cars, enhances object tracking capabilities even further; surfaces, objects, and their relational distance from the camera are recognized even more precisely. |
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Send/Receive Files Although the person providing help during Lite sessions tends to be an expert in that field, sometimes technicians still need to refer to manuals, diagrams, or other files during their work. With just the click of a button, you can now send a file to your remote user through Lite. You can even refer to the file together in real time, making sure the problem is solved just as it should be according to the documentation. |
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Session Recording There are many reasons why you may want to record a remote assistance session. Perhaps for quality assurance or to produce more realistic training programs that utilize real-world examples rather than mockups and diagrams. You can now record a session from the expert’s side, producing a video file that is immediately ready for use on any computer. |
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Optical Character Recognition Assist AR Lite now includes Optical Character Recognition, or OCR for short, a functionality to recognize printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be used anywhere through the normal cut-and-paste function. No more customers or technicians misreading one character, resulting in insufficient support efforts or ordering incorrect parts due to human error. |
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Real-time Information Sharing During an ongoing Assist AR Lite session, remote subject matter experts can now access our precise information sharing tool with just one click and effortlessly share any information in real-time, from their desktop with the on-site user. |